Free Delivery & Installation

For orders with a total purchase amount over HK$6,000
Basic Delivery and Installation Fee $400

For order's total purchase amount is below HK$6,000.

Frequently Asked Questions

Q: "What are the charges for delivery and installation?"

For orders with a total purchase amount over HK$6,000, we provide free delivery and assembly services (Some products may not be eligible for these terms. refer to our delivery and installation terms for more information.) A basic fee of HK$400 will be required for delivery and assembly services If the order's total purchase amount is below HK$6,000.

We will first arrange delivery of your furniture. Once you have received the goods, our installation specialist will contact you directly to schedule a convenient appointment for installation.

For Stock Available products, we typically schedule delivery within 14 working days from the order placement date. However, products that require ordering generally take 3-6 weeks. Please note that delivery service is available from Monday to Saturday between 11:00 AM and 7:00 PM, excluding Sundays and public holidays.

Our free delivery and installation services cover Kowloon, New Territories, and Hong Kong Island. However, please note that Ma Wan, Discovery Bay and outlying islands are not included. For deliveries to Ma Wan and Discovery Bay, an additional fee of HK$300 is required.

A: "Our installation and assembly service primarily cover basic furniture assembly. However, please note that electronic parts such as socket plates, light sets, and power cables are not included in the service. For more detailed information about our service terms, please don't hesitate to reach out to us and inquire further."

A: The following products are not eligible for our installation and assembly services:

  • Products that explicitly state they do not include installation service.
  • Ergotron and Brateck products.
  • Monitor arms & Acoustic Panel.
  • Accessories products.
  • Electronic parts such as socket plates, light sets, and power cables.


Please note that this list may not cover all products that are not included in the service terms. We encourage you to inquire about specific products to confirm if they are eligible for installation and assembly services.

If delivery via stairs is required, customers must inform us prior to delivery to arrange and agree upon applicable stair handling fees. If notice is not provided in advance, Gavisco reserves the right to refuse delivery without providing a refund.

If you need to make changes to the delivery time or address, please contact our customer service team at least two working days before the scheduled delivery date. Once an order has been shipped out, we may not be able to make further changes.

While our services are primarily limited to Hong Kong, we may offer international shipping to certain countries. Please note that additional shipping costs will apply for international orders, and no assembly services will be provided. For more information regarding international shipping, please contact our customer service team.

Delivery And Installation Terms

1. Scope of Agreement

These Terms and Conditions, together with your purchase order, form the binding agreement between Gavisco Hong Kong Limited ("Gavisco," "we," or "us") and the purchaser ("Customer" or "you").

  • Product Defect: A material or manufacturing inadequacy that (i) existed at the time of delivery by Gavisco and (ii) prevents the product from functioning under ordinary use according to accompanying documentation.
  • Ordinary Use: Operation of the product (i) in compliance with applicable local laws, building, and electrical codes, and (ii) in accordance with manufacturer guidelines and assembly instructions.

2. Delivery & Assembly Services

  • Estimated Timelines: In-stock items are typically delivered and assembled within 14 working days. Special or out-of-stock orders require an estimated lead time of 2 to 16 weeks. Quoted dates are estimates, not guarantees.

  • Service Fees & Coverage: We provide free standard delivery and assembly for orders over HK$6,000 within Hong Kong Island, Kowloon, and the New Territories.

    • Orders under HK$6,000 incur a standard HK$400 fee.

    • Deliveries to Discovery Bay or Man Wan require a HK$300 surcharge. We do not deliver to other outlying islands.

  • Access Requirements (Elevators & Doors): Customers must ensure that all ordered items can safely clear doorways, hallways, stairs, and elevators. If delivery cannot be completed due to space constraints, Gavisco reserves the right to cancel the delivery without issuing a refund.

  • Staircase Handling Fees: If your delivery requires carrying items up stairs, you must inform us prior to the delivery date to agree on applicable stair handling fees. If advance notice is not provided, Gavisco reserves the right to refuse delivery without a refund.

  • Service Exclusions: Assembly services do not apply to: self-assembly products, Ergotron and Brateck items, monitor arms, acoustic panels, desktop accessories, or electrical components (e.g., sockets and lighting).

  • Rescheduling: Requests to change a delivery date or address must be made at least two (2) working days in advance. Changes cannot be guaranteed once an order has been dispatched.

3. Inspection, Acceptance, and Remedies

  • Inspection Upon Delivery: Customers are strongly encouraged to inspect all products immediately upon arrival.

  • 7-Day Notification Window: If a product is damaged or defective, you must notify Gavisco in writing within seven (7) days of delivery.

  • Available Remedies: For valid claims reported within the 7-day window, Gavisco will evaluate the issue and, at our discretion, offer a repair, replacement, or product exchange.

  • Final Acceptance & No Refunds: If no issues are reported within 7 days, the products are deemed fully accepted in good condition. Once products are accepted, Gavisco does not offer refunds.

4. Product Materials & Specifications

  • Solid Wood Products: Unless explicitly stated otherwise, "Solid Wood" refers to timber that is processed, glued, laminated, or bent from smaller cuts of natural wood.

  • Leather Products: By default, leather-related products are made of high-quality faux leather. Items listed with a genuine leather option feature "Half Leather" (genuine leather on seating/contact surfaces and faux leather on non-contact surfaces) unless explicitly labeled as "Full Genuine Leather."

  • Visual Representation: Website images and descriptions are for reference only. Actual product colors and wood grains may vary slightly due to monitor settings or natural material differences. Final purchases should be based on the physical product.

5. International Shipping

Additional shipping fees apply to orders delivered outside of Hong Kong. All international orders are delivery-only; Gavisco does not provide assembly or installation services for overseas shipments.

6. Unforeseen Delays 

Gavisco is not liable for delivery delays caused by events beyond our reasonable control, including severe weather (e.g., Typhoon Signal No. 8 or above, Black Rainstorm Warnings) or natural disasters. In such events, delivery services will be suspended and rescheduled without financial compensation.

7. General Provisions

  • Governing Language: These terms may be provided in both English and Chinese. In the event of any discrepancy or inconsistency between the two versions, the English version shall prevail.

  • Final Authority: Gavisco reserves the right to amend these terms at any time without prior notice and retains final decision-making authority on all service-related matters.