Frequently Asked Questions

For orders with a total purchase amount over HK$6,000, we provide free delivery and assembly services (Some products may not be eligible for these terms. refer to our delivery and installation terms for more information.) A basic fee of HK$400 will be required for delivery and assembly services If the order's total purchase amount is below HK$6,000.

For Stock Available products, we typically schedule delivery within 14 working days from the order placement date. However, products that require ordering generally take 3-6 weeks. Please note that delivery service is available from Monday to Saturday between 11:00 AM and 7:00 PM, excluding Sundays and public holidays.

Our free delivery and installation services cover Kowloon, New Territories, and Hong Kong Island. However, please note that Discovery Bay and outlying islands are not included. For deliveries to Discovery Bay, an additional fee of HK$300 is required.

If there is no elevator in the building or if the purchased items cannot be transported via the elevator and need to be carried up stairs, customers are responsible for paying the stair-charge. Each set of six steps is counted as one floor, and a fee of HK$80 is charged per floor. Starting from the fourth floor, the fee is doubled for each subsequent floor. For deliveries to the eighth floor and above, please contact our customer service team for further arrangements.

If you need to make changes to the delivery time or address, please contact our customer service team at least two working days before the scheduled delivery date. Once an order has been shipped out, we may not be able to make further changes.

We currently do not offer international shipping. We apologize for any inconvenience this may cause. Our services are currently limited to Hong Kong. We are constantly looking for ways to improve our services, so please stay tuned for any updates regarding international shipping options in the future.

To place an order on our online shop, simply browse through our wide range of office furniture products and select the items you wish to purchase. Add them to your cart and proceed to the checkout page. Fill in the required information, including your delivery address and contact details. Once the order is successfully placed, you will receive a confirmation email with the details of your purchase.

No, it is not mandatory to register as a member for shopping on our website. However, we highly recommend creating an account as a registered member for easier order tracking and faster checkout for future purchases.

We accept various payment methods to provide convenience and flexibility to our customers. Currently, we accept payment through major credit cards, including Visa and Mastercard, AE Card, Paypal, Apple Pay and Google Pay. We also offer the option of bank transfers. Our payment gateway is secure and ensures the protection of your personal information.

Yes, we take pride in offering high-quality office furniture that is built to last. Many of our products come with warranties to guarantee their quality and durability. The specific warranty details can vary depending on the product. Please refer to the product description regarding the warranty coverage for a specific item.

We encourage our customers to carefully inspect the goods upon delivery. If, upon inspection, you find that the received product does not meet the expected standards or is damaged, we will evaluate the situation and, if necessary, offer an exchange for the product. However, please note that once the customer has confirmed the receipt of the goods and accepted them, we do not offer refunds.

Yes, we often have promotions and discounts available on select products. These offers may vary and are subject to change. To stay updated on our latest promotions, we encourage you to subscribe to our newsletter or follow us on social media.

Absolutely! We have a team of knowledgeable experts who can provide assistance with product selection and office space planning. Whether you need help choosing the right furniture pieces for your office or require guidance on optimizing your workspace, our team is here to assist you. Simply reach out to our customer service team with your requirements, and they will be happy to provide personalized recommendations and advice.

Certainly! If you are interested in obtaining a quotation for your desired products, please contact our customer service team. They will gather the necessary details, such as the specific items, quantities, and any customization requirements you may have. Our team will then provide you with a comprehensive quotation tailored to your needs.