Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing our office furniture products.
If you have other questions, please just send it to our WhatsApp or info@gavisco.com.

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About Delivery and Installation

For orders with a total purchase amount over HK$6,000, we provide free delivery and assembly services (Some products may not be eligible for these terms. refer to our delivery and installation terms for more information.) A basic fee of HK$400 will be required for delivery and assembly services If the order's total purchase amount is below HK$6,000.
For Stock Available products, we typically schedule delivery within 14 working days from the order placement date. However, products that require ordering generally take 3-6 weeks. Please note that delivery service is available from Monday to Saturday between 11:00 AM and 7:00 PM, excluding Sundays and public holidays.
Our free delivery and installation services cover Kowloon, New Territories, and Hong Kong Island. However, please note that Discovery Bay and outlying islands are not included. For deliveries to Discovery Bay, an additional fee of HK$300 is required.
If there is no elevator in the building or if the purchased items cannot be transported via the elevator and need to be carried up stairs, customers are responsible for paying the stair-charge. Each set of six steps is counted as one floor, and a fee of HK$80 is charged per floor. Starting from the fourth floor, the fee is doubled for each subsequent floor. For deliveries to the eighth floor and above, please contact our customer service team for further arrangements.
If you need to make changes to the delivery time or address, please contact our customer service team at least two working days before the scheduled delivery date. Once an order has been shipped out, we may not be able to make further changes.
We currently do not offer international shipping. We apologize for any inconvenience this may cause. Our services are currently limited to Hong Kong. We are constantly looking for ways to improve our services, so please stay tuned for any updates regarding international shipping options in the future.
A: "We offer door-to-door truck delivery for larger furniture pieces and SF Express delivery for smaller items (assembly not included)."
A: "Yes, we offer furniture disposal services. The disposal fee will depend on the type, size, and quantity of the furniture. For more details, please refer to our furniture disposal page."
A: "Please note that not all products may be eligible for installation and assembly services. For more information, we recommend referring to our delivery and installation terms. Additionally, please be aware that electronic parts such as socket plates, light sets, and power cables are not included in the service. Feel free to inquire for more details regarding the specific service terms."

About Products

A: "The product page will provide information on the available stock quantity. In case a product is out of stock, we will specify the lead time for ordering. Feel free to contact us for inquiries about the current stock availability."
A: "Certainly! We offer more color and upholstery options. Please feel free to contact us for further details. Kindly note that the color accuracy in product photos may vary from the actual product. It is advisable to refer to the final physical product for the most accurate representation."
A: "For leather products listed on our website, unless specified otherwise with genuine leather options, they are defaultly made with faux leather. Please note that all product photos and information provided are for reference purposes only. The actual physical products may vary in appearance and condition."

About Shopping

To place an order on our online shop, simply browse through our wide range of office furniture products and select the items you wish to purchase. Add them to your cart and proceed to the checkout page. Fill in the required information, including your delivery address and contact details. Once the order is successfully placed, you will receive a confirmation email with the details of your purchase.
No, it is not mandatory to register as a member for shopping on our website. However, we highly recommend creating an account as a registered member for easier order tracking and faster checkout for future purchases.
A: "We accept major credit cards such as Visa, Mastercard, and AE Card. In addition, we also accept payments through Paypal, Apple Pay, and Google Pay. For your convenience, we offer the option of bank transfers and cheque payments. Furthermore, we provide net terms payment options. Please feel free to inquire for more details regarding net payment arrangements."
Yes, we take pride in offering high-quality office furniture that is built to last. Many of our products come with warranties to guarantee their quality and durability. The specific warranty details can vary depending on the product. Please refer to the product description regarding the warranty coverage for a specific item.
We encourage our customers to carefully inspect the goods upon delivery. If, upon inspection, you find that the received product does not meet the expected standards or is damaged, we will evaluate the situation and, if necessary, offer an exchange for the product. However, please note that once the customer has confirmed the receipt of the goods and accepted them, we do not offer refunds.
Yes, we often have promotions and discounts available on select products. These offers may vary and are subject to change. To stay updated on our latest promotions, we encourage you to subscribe to our newsletter or follow us on social media.
Absolutely! We have a team of knowledgeable experts who can provide assistance with product selection and office space planning. Whether you need help choosing the right furniture pieces for your office or require guidance on optimizing your workspace, our team is here to assist you. Simply reach out to our customer service team with your requirements, and they will be happy to provide personalized recommendations and advice.
Certainly! If you are interested in obtaining a quotation for your desired products, please contact our customer service team. They will gather the necessary details, such as the specific items, quantities, and any customization requirements you may have. Our team will then provide you with a comprehensive quotation tailored to your needs.
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