Q: What are the charges for delivery and installation?
A: For orders with a total purchase amount over HK$6,000, we provide free delivery and assembly services (Some products may not be eligible for these terms. Refer to our delivery and installation terms for more information.) A basic fee of HK$400 will be required for delivery and assembly services If the order's total purchase amount is below HK$6,000.
Q: What is the estimated delivery timeframe after placing an order?
A: For stock-available products, we typically schedule delivery within 14 working days from the order placement date. However, products that require ordering generally take 3-6 weeks. Please note that delivery service is available from Monday to Saturday between 11:00 AM and 7:00 PM, excluding Sundays and public holidays.
Q: Do you have any discounts or promotions?
A: We often have promotions and discounts available on select products. We recommend staying updated on our latest promotions by visiting our website or subscribing to our newsletter. Additionally, you can contact us to request a quotation. We may be able to offer bulk purchase discounts, free shipping, or other special arrangements based on your needs. Our team will be happy to assist you and provide any available discounts or promotions applicable to your order.
Q: What payment methods do you accept?
A: We accept major credit cards such as Visa, Mastercard, and AE Card. In addition, we also accept payments through Paypal, Apple Pay, and Google Pay. For your convenience, we offer the option of bank transfers and cheque payments. Furthermore, we provide net terms payment options. Please feel free to inquire for more details regarding net payment arrangements.
Q: Are there any warranties or guarantees on your products?
A: Yes, we take pride in offering high-quality office furniture built to last. Many of our products come with warranties to guarantee their quality and durability. The specific warranty details can vary depending on the product. Please refer to the product description regarding the warranty coverage for a specific item.
Q: Do you provide used furniture disposal?
A: Yes, we offer furniture disposal services. The disposal fee will depend on the type, size, and quantity of the furniture. For more details, please refer to our furniture disposal page.
Q: Which products are not eligible for installation and assembly services?
A: The following products are not eligible for our installation and assembly services:
- Products that explicitly state they do not include installation service.
- Ergotron and Brateck products.
- Monitor arms.
- Accessories products.
- Electronic parts such as socket plates, light sets, and power cables.
Please note that this list may not cover all products that are not included in the service terms. We encourage you to inquire about specific products to confirm if they are eligible for installation and assembly services.
Q: Is there anything I should be aware of regarding installation and assembly services?
A: Not all products may be eligible for installation and assembly services. For more information, we recommend referring to our delivery and installation terms. Additionally, please be aware that electronic parts such as socket plates, light sets, and power cables are not included in the service. Feel free to inquire for more details regarding the specific service terms.
Q: Do you offer international shipping?
A: While our services are primarily limited to Hong Kong, we may offer international shipping to certain countries. Please note that additional shipping costs will apply for international orders, and no assembly services will be provided. For more information regarding international shipping, don't hesitate to get in touch with our customer service team.
Disclaimers
- Customers are encouraged to carefully inspect the goods upon delivery. If, upon inspection, you find that the received product does not meet the expected standards or is damaged, we will assess the situation and, if necessary, offer an exchange for the product. However, once the customer has confirmed the receipt of the goods and accepted them, we do not offer refunds.
- Acceptance of Products: If delivered Products are not in good condition, the Customer must notify Gavisco within seven (7) days of delivery. Otherwise, the delivered Products shall be deemed to have been accepted by the Customer as being in good condition and in accordance with the placed Order. Gavisco reserves the right to replace or repair the defective Products at our discretion. In case of dispute, Gavisco reserves the right for the final decision.
- These service terms may be available in both Chinese and English versions. In case of any discrepancies, the English version will prevail and serve as the basis for the final decision.
- All product photos and information provided on our website are intended for reference purposes only. The final decision regarding your purchase should be based on the actual physical product.
- The color accuracy in product photos may vary from the actual product. To obtain the most accurate representation, please refer to the final physical product.
- For leather products listed on our website, unless specified otherwise with genuine leather options, they are default made with faux leather.
- Gavisco reserves the right to make the final decision on any matters related to our services. We also retain the right to amend these service terms as necessary.
