Q: What are the charges for delivery and installation?
A: For orders with a total purchase amount over HK$6,000, we provide free delivery and assembly services (Some products may not be eligible for these terms. Refer to our delivery and installation terms for more information.) A basic fee of HK$400 will be required for delivery and assembly services If the order's total purchase amount is below HK$6,000.
Q: What is the estimated delivery timeframe after placing an order?
A: For stock-available products, we typically schedule delivery within 14 working days from the order placement date. However, products that require ordering generally take 2-6 weeks. Please note that delivery service is available from Monday to Saturday between 11:00 AM and 7:00 PM, excluding Sundays and public holidays.
Q: What is the delivery and installation process?
A: We will first arrange delivery of your furniture. Once you have received the goods, our installation specialist will contact you directly to schedule a convenient appointment for installation.
Q: Do you have any discounts or promotions?
A: We often have promotions and discounts available on select products. We recommend staying updated on our latest promotions by visiting our website or subscribing to our newsletter. Additionally, you can contact us to request a quotation. We may be able to offer bulk purchase discounts, free shipping, or other special arrangements based on your needs. Our team will be happy to assist you and provide any available discounts or promotions applicable to your order.
Q: What payment methods do you accept?
A: We accept major credit cards such as Visa, Mastercard, and AE Card. In addition, we also accept payments through Paypal, Apple Pay, and Google Pay. For your convenience, we offer the option of bank transfers and cheque payments. Furthermore, we provide net terms payment and purchasing card(P Card) options. Please feel free to inquire for more details regarding net payment arrangements.
Q: Are there any warranties or guarantees on your products?
A: Yes, we take pride in offering high-quality office furniture built to last. Many of our products come with warranties to guarantee their quality and durability. The specific warranty details can vary depending on the product. Please refer to the product description regarding the warranty coverage for a specific item.
Q: Do you provide used furniture disposal?
A: Yes, we offer furniture disposal services. The disposal fee will depend on the type, size, and quantity of the furniture. For more details, please refer to our furniture disposal page.
Q: Which products are not eligible for installation and assembly services?
A: The following products are not eligible for our installation and assembly services:
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Products that explicitly state they do not include installation service.
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Ergotron and Brateck products.
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Monitor arms & Acoustic Panel.
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Accessories products.
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Electronic parts such as socket plates, light sets, and power cables.
Please note that this list may not cover all products that are not included in the service terms. We encourage you to inquire about specific products to confirm if they are eligible for installation and assembly services.
Q: Is there anything I should be aware of regarding installation and assembly services?
A: Not all products may be eligible for installation and assembly services. For more information, we recommend referring to our delivery and installation terms. Additionally, please be aware that electronic parts such as socket plates, light sets, and power cables are not included in the service. Feel free to inquire for more details regarding the specific service terms.
Q: Do you offer international shipping?
A: While our services are primarily limited to Hong Kong, we may offer international shipping to certain countries. Please note that additional shipping costs will apply for international orders, and no assembly services will be provided. For more information regarding international shipping, don't hesitate to get in touch with our customer service team.
Disclaimers
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Product Inspection & Acceptance: Customers are encouraged to inspect all goods upon delivery. If a product is damaged or defective upon arrival, Gavisco will evaluate the situation and may offer a product exchange, replacement, or repair at our discretion.
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Notification Period: Customers must notify Gavisco of any damaged or defective products within seven (7) days of delivery. Beyond this period, products are deemed accepted in good condition and in accordance with your order. Once products are accepted, no refunds will be provided.
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Elevator & Access Requirements: Customers are responsible for ensuring that ordered items can fit through doorways, hallways, and elevators, and be successfully delivered into the premises. Gavisco reserves the right to refuse delivery without providing a refund if access is not possible.
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Staircase Charges: If delivery via stairs is required, customers must inform us prior to delivery to arrange and agree upon applicable stair handling fees. If notice is not provided in advance, Gavisco reserves the right to refuse delivery without providing a refund.
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Solid Wood Products: Unless explicitly specified otherwise, "Solid Wood" products listed on our website refer to timber processed, glued, laminated, or bent from smaller cuts of natural wood.
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Leather Products: Unless explicitly specified as Genuine Leather, leather-related products are made of faux leather by default. Items listed with genuine leather options refer to genuine leather on contact surfaces and faux leather on non-contact surfaces only, unless explicitly labeled "Full Genuine Leather."
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Photos & Representation: Website photos and descriptions are for reference only. Colors may vary due to display settings; final purchases should be based on the actual physical product.
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Language: These terms may be provided in both English and Chinese. In the event of any conflict or inconsistency, the English version shall prevail.
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General Authority: Gavisco reserves the right to make the final decision on any service-related matters and to amend these terms at any time.
