FAQ for delivery, payment, warranty and return policy.
Q: "What are the charges for delivery and installation?"
For orders with a total purchase amount over HK$6,000, we provide free delivery and assembly services (Some products may not be eligible for these terms. Refer to our delivery and installation terms for more information.) A basic fee of HK$400 will be required for delivery and assembly services if the order's total purchase amount is below HK$6,000.
Q: "What is the estimated delivery timeframe after placing an order?"
For Stock Available products, we typically schedule delivery within 14 working days from the order placement date. However, products that require ordering generally take 3-6 weeks. Please note that delivery service is available from Monday to Saturday between 11:00 AM and 7:00 PM, excluding Sundays and public holidays.
Q: "What areas do your delivery services cover?"
Our free delivery and installation services cover Kowloon, New Territories, and Hong Kong Island. However, please note that Discovery Bay and outlying islands are not included. For deliveries to Discovery Bay, an additional fee of HK$300 is required.
Q: "Are there any additional charges for carrying items up stairs?"
If there is no elevator in the building or if the purchased items cannot be transported via the elevator and need to be carried up stairs, customers are responsible for paying the stair-charge. Each set of six steps is counted as one floor, and a fee of HK$80 is charged per floor. Starting from the fourth floor, the fee is doubled for each subsequent floor. For deliveries to the eighth floor and above, please contact our customer service team for further arrangements.
Q: "What payment methods do you accept?"
We accept various payment methods to provide convenience and flexibility to our customers. Currently, we accept payment through major credit cards, including Visa and Mastercard, AE Card, Paypal, Apple Pay, and Google Pay. We also offer the option of bank transfers. Our payment gateway is secure and ensures the protection of your personal information.
Q: "Is it a must to register as a member for shopping on your website?"
No, it is not mandatory to register as a member for shopping on our website. However, we highly recommend creating an account as a registered member for easier order tracking and faster checkout for future purchases.
Q: "Are there any warranties or guarantees on your products?"
Yes, we take pride in offering high-quality office furniture that is built to last. Many of our products come with warranties to guarantee their quality and durability. The specific warranty details can vary depending on the product. Please refer to the product description regarding the warranty coverage for a specific item.
Q: "What is your return and exchange policy?"
We encourage our customers to carefully inspect the goods upon delivery. If, upon inspection, you find that the received product does not meet the expected standards or is damaged, we will evaluate the situation and, if necessary, offer an exchange for the product. However, please note that once the customer has confirmed the receipt of the goods and accepted them, we do not offer refunds.
