Delivery And Installation Terms

1. Scope

These terms and conditions apply to all purchases of goods ("Products") sold under the trademark of "Gavisco" and/or such other trademarks listed as shopping items through this website ("Website") by Gavisco Office Solutions Limited (referred to as "Gavisco," "we," "us," or "our") and purchased by you, the purchaser (referred to as "Customer," "you," or "your"). These terms and conditions, together with your purchase order ("Order"), constitute the entire contract ("Contract") between us and you for the sale of Products by us and the purchase of Products by you.

2. Delivery and Assembly

1. Goods in stock will be delivered and installed within 14 working days. If an item is out of stock or is a special order item, lead times of up to approximately 2-16 weeks will apply. We will notify you if this is the case.
2. For orders with a total purchase amount over HK$6,000, we provide free delivery and assembly services. However, please note that some products may not be eligible for these terms. Please refer to our delivery and installation terms for more information. If the order's total purchase amount is below HK$6,000, a basic fee of HK$400 will be required for delivery and assembly services.
3. Our free delivery and installation services cover Kowloon, New Territories, and Hong Kong Island, excluding Tung Chung and Park Island, Discovery Bay and Outlying island, as well as restricted areas, roads which prohibits truck weighted 5.5 tones or above. For excluded area, an additional fee of HK$300 is required.
4. If there is no elevator in the building or if the purchased items cannot be transported via the elevator and need to be carried up stairs, customers are responsible for paying the stair charge. Each set of six steps is counted as one floor, and a fee of HK$80 is charged per floor. Starting from the fourth floor, the fee is doubled for each subsequent floor. For deliveries to the eighth floor and above, please contact our customer service team for further arrangements.
5. If you need to make changes to the delivery time or address, please contact our customer service team at least two working days before the scheduled delivery date. Once an order has been shipped out, we may not be able to make further changes.

3. International Shipping

We currently do not offer international shipping. Our services are limited to Hong Kong. We apologize for any inconvenience this may cause. We are constantly looking for ways to improve our services, so please stay tuned for any updates regarding international shipping options in the future.

4. Product Acceptance and Inspection

1. Gavisco shall use reasonable endeavors to deliver the ordered Products to the Customer according to the quoted delivery dates. However, any dates quoted are estimates only and shall not form part of the Contract. Gavisco shall not be liable for any increased cost, loss of profits or goodwill, or any other direct, indirect, special, incidental, or consequential damages due to late delivery or non-delivery of Products.
2. If due to force majeure or factors beyond our control, there is a delay or inability to deliver the Products, the seven-day inspection guarantee and the terms herein, including but not limited to war, riot, natural disasters, fire, industrial trade restrictions imposed by the government, explosions, or other disasters, Gavisco shall not be held responsible.
3. In the event of a typhoon signal no. 8 or above or a black rainstorm warning being in effect or any other force majeure factors that prevent timely delivery, all delivery services will be temporarily suspended and rearranged. No compensation will be provided.

5. Customer Responsibilities and Disclaimers

1. Customers are encouraged to carefully inspect the goods upon delivery. If, upon inspection, you find that the received product does not meet the expected standards or is damaged, we will assess the situation and, if necessary, offer an exchange for the product. However, once the customer has confirmed the receipt of the goods and accepted them, we do not offer refunds.
2. Acceptance of Products: If delivered Products are not in good condition, the Customer must notify Gavisco within seven (7) days of delivery. Otherwise, the delivered Products shall be deemed to have been accepted by the Customer as being in good condition and in accordance with the placed Order. Gavisco reserves the right to replace or repair the defective Products at our discretion. In case of dispute, Gavisco reserves the right for the final decision.

Please note that these terms and conditions are subject to change without prior notice. It is advisable to regularly review the terms and conditions on our website to stay updated.